This chapter is about keeping building systems reliable, maintaining community services, and ensuring the hub can function effectively during emergencies.

Once construction is complete and building systems are operational, the long-term success of a Community Clean Energy Resilience Hub (CCRH) depends on how well the facility is operated and maintained. Operations and maintenance ensure that energy systems remain reliable, equipment performs as expected, and the facility continues to serve community needs over time.

Unlike a typical building upgrade, resilience hubs often combine multiple technologies and community services within a single facility. Solar generation, battery storage, electrified HVAC systems, EV charging infrastructure, and emergency support functions must all operate together in a coordinated way. Proper operations planning ensures that these systems remain functional both during normal operations and during emergencies.

This phase focuses on establishing clear operational responsibilities, maintaining building systems, and preparing the facility to respond effectively during disruptions. By developing strong operational practices early, project teams can ensure that the resilience hub continues delivering value to the community for many years.

1

Establish Operational Roles and Responsibilities

Successful operation of a resilience hub requires clear coordination among facility managers, community partners, and technical service providers.

Key operational roles may include:

  • Facility managers responsible for daily building operations
  • Technical service providers responsible for maintaining energy systems
  • Community partners supporting programming and outreach
  • Municipal or organizational partners responsible for emergency coordination

Defining roles and responsibilities early helps ensure that the hub operates smoothly and that critical systems receive appropriate oversight.

2

Maintain Clean Energy Systems

Clean energy systems such as solar arrays, battery storage, and electrified heating systems require regular monitoring and maintenance to ensure reliable performance.

Maintenance activities may include:

  • Inspecting solar panels and electrical connections
  • Monitoring battery system health and performance
  • Servicing HVAC and electrification systems
  • Updating energy management software and monitoring systems
  • Coordinating repairs with equipment vendors when needed

Establishing a preventive maintenance schedule helps reduce downtime and ensures systems continue delivering expected energy and resilience benefits.

3

Monitor System Performance

Ongoing monitoring allows project teams to track how well building systems are performing and identify potential issues early.

Performance monitoring may involve:

  • Tracking energy production from solar systems
  • Monitoring battery charging and discharge cycles
  • Reviewing building energy consumption patterns
  • Evaluating system performance during peak demand periods

Regular monitoring helps teams optimize system performance and identify opportunities for efficiency improvements.

4

Prepare for Emergency Operations

A resilience hub must be able to operate effectively during emergencies such as power outages, extreme weather events, or other disruptions.

Emergency preparation may include:

  • Identifying critical loads that must remain operational during outages
  • Establishing protocols for switching to backup power systems
  • Training staff and partners on emergency operations procedures
  • Coordinating with local emergency management agencies

Preparing for emergency scenarios ensures the hub can provide critical services when the community needs them most.

5

Support Community Programming

Resilience hubs often serve as community spaces during normal operations and as support centers during emergencies. Maintaining strong relationships with community partners helps ensure that the facility continues to provide meaningful benefits.

Community programming may include:

  • Educational workshops on clean energy and resilience
  • Community meetings and preparedness training
  • Cooling or warming center operations during extreme weather events
  • Coordination with local nonprofits and municipal agencies

Ongoing programming helps keep the hub active and strengthens community trust in the facility.

6

Plan for Long-Term Sustainability

Long-term planning helps ensure that the resilience hub continues operating effectively well into the future.

Key considerations may include:

  • Budgeting for ongoing maintenance and system upgrades
  • Planning for equipment replacement cycles
  • Evaluating opportunities to expand systems or services
  • Documenting lessons learned for future resilience projects

By planning ahead, project teams can ensure that the hub remains a reliable resource for the community over time.